Legal
Terms of Service
Last updated: June 2026
1. Acceptance of these terms
By creating an account or using Trustora, you agree to these Terms of Service on behalf of your agency. If you do not agree, do not use the platform.
2. What Trustora is
Trustora is a software platform that helps Minnesota home and community-based care agencies run their operations and billing across programs including ARMHS, 245D, PCA/CFSS, and Adult Day Care. It provides clinical documentation, a caregiver visit (EVV) app, scheduling, compliance tools, and claims preparation and transmission.
3. Accounts and eligibility
You are responsible for your account, for the accuracy of the information you provide, and for all activity under your users' credentials. You must use the platform only for lawful purposes and in line with your professional and program obligations.
4. Claims, and no payment processing
Trustora helps you prepare, validate, and transmit the claims you approve to your clearinghouse. Trustora does not process, accept, or settle any patient or insurance payments, and is not a payment facilitator, money service business, or financial institution. You remain solely responsible for the accuracy of your claims and for all billing compliance.
5. HIPAA and Protected Health Information
If you intend to upload, store, or transmit PHI using Trustora, you must first execute Trustora's Business Associate Agreement (BAA). No PHI may be uploaded until a fully executed BAA is in place. The BAA governs PHI and prevails over any conflicting term here.
6. No medical, clinical, or legal advice
Trustora does not provide medical, clinical, legal, or billing advice. Templates, rule checks, and compliance prompts are informational only. You are solely responsible for verifying diagnoses, codes, supervision requirements, and payer rules before delivering services or submitting claims.
7. Your responsibilities
You are responsible for the lawful, accurate, and authorized use of the platform, for the data your agency enters, for obtaining any required consents, and for your own compliance with DHS, payer, and licensing requirements.
8. Subscription, fees, and billing
Trustora is billed as a flat monthly platform fee through our payment processor, with month-to-month or annual options. Fees are non-refundable for partial periods except where required by law. We will give reasonable notice of fee changes.
9. Term, cancellation, and suspension
You may cancel with 30 days' notice. We may suspend or terminate access for non-payment or for breach of these terms, and will give notice where practical. On termination you may export your data for a reasonable period.
10. Data ownership
Your agency owns the data it uploads to Trustora. You grant Trustora a limited license to process that data solely to provide and improve the platform, subject to the BAA for PHI.
11. Intellectual property
Trustora and its software, design, and content are owned by Trustora, Inc. These terms grant you a non-exclusive, non-transferable right to use the platform during your subscription.
12. Disclaimers
The platform is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error-free, or that any claim will be accepted or paid by a payer.
13. Limitation of liability
To the extent permitted by law, Trustora is not liable for claim denials, audit outcomes, regulatory actions, or indirect or consequential damages. Our total liability is limited as set out in your order or, if none, to the fees you paid in the prior twelve months.
14. Changes
We may update the platform and these terms as the product and the law evolve. Material changes to these terms will be posted here with an updated date.
15. Governing law
These terms are governed by the laws of the State of Minnesota.
This document is provided for transparency and should be reviewed by a qualified healthcare attorney before publication. Questions: support@trustora.com.