Built by people who know Minnesota care from the inside.
Trustora was founded on one premise: Minnesota home and community-based care agencies need software built for their regulations and their day-to-day work, not a generic platform retrofitted to fit.
Our story
Across interviews with practitioners, program managers, direct-contact staff, and owners, we kept hearing the same thing: too many Minnesota agencies have lost payer contracts, often over preventable compliance problems.
The pattern was systemic:
- Onboarding that is not aligned with program and credentialing requirements
- No structured intake workflow to prevent documentation gaps
- Thin training on payer rules and DHS expectations before contracts start
- Billing systems that cannot be configured to each agency's services and payers
- Software designed for vendor profit rather than agency success and recipient care
Trustora exists to fix that. We partner with grassroots agencies whose missions predate our company, agencies that serve people affected by civil war, displacement, profound loss, and systemic barriers, and we build the cultural competency and quality of care they deliver into the product.
Every screen, workflow, and validation rule is engineered around Minnesota DHS standards: §256B.0623 and Chapter 245I for ARMHS, and the licensing, authorization, and EVV rules for 245D, PCA/CFSS, and Adult Day Care. Our team has worked inside these agencies, as direct-contact staff, managers, and compliance officers, for years. That knowledge is in the platform.
Our values
Compliance first
Every feature is built to reduce the risk of audit failures, because nothing else matters if a preventable error costs an agency its contract.
Built for Minnesota, not adapted to it
Each workflow is built around the DHS rules for the programs you actually run, not a national template with Minnesota bolted on.
One flat price
Flat-rate pricing that scales with your agency, not against it. No per-seat fees, no percentage of collections.
Built with the community
Shaped by direct input from Minnesota's care community, including the grassroots and culturally specific agencies that larger vendors overlook.