Built by People Who Understand
ARMHS - From the Inside Out

Based on our market research and extensive interviews with mental health practitioners, licensed professionals, direct contact staff, program managers, and rehabilitation workers, a significant number of ARMHS agencies have experienced payer contract terminations - many linked to preventable compliance issues.

Our investigation revealed a systemic pattern:

• Lack of standardized employee onboarding aligned with 245I requirements
• No structured intake compliance workflow to prevent documentation gaps
• Insufficient pre-contract training for service providers on payer rules and DHS expectations
• Billing systems not configurable to each agency's service definitions and payer requirements
• Software designed primarily for vendor profit rather than agency success and recipient care

Trustora exists to remedy these failures. We partner with grassroots agencies whose missions predate our company - agencies that serve individuals affected by civil war, displacement, profound loss, and systemic barriers. Our platform operationalizes cultural competency and enhances the quality of care delivered to every recipient.

Every screen, every workflow, and every validation rule is engineered around Minnesota Statute §256B.0623, Chapter 245I, and DHS audit standards. Our domain experts have worked directly with ARMHS agencies - as direct contact staff, managers, and compliance officers - for over five years. That knowledge is embedded in our platform.