Legal

Service Level Agreement

Target Uptime99.9% (excluding scheduled maintenance)
Scheduled MaintenanceAnnounced 48 hours in advance
Incident ResponseAcknowledgment within 1 hour for critical issues
Support HoursMonday-Friday 7 AM - 7 PM CT (email and phone)
Emergency Support24/7 for platform-wide outages
Data BackupDaily encrypted backups, point-in-time recovery
RTO4 hours
RPO1 hour

For questions about our SLA, contact support@trustora.com.