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Service Level Agreement
Last updated: June 2026
| Target uptime | 99.9%, excluding scheduled maintenance |
| Scheduled maintenance | Announced 48 hours in advance |
| Incident response | Acknowledgment within 1 hour for critical issues |
| Support hours | Monday to Friday, 7 AM to 7 PM CT, by email and phone |
| Emergency support | 24/7 for platform-wide outages |
| Data backup | Daily encrypted backups with point-in-time recovery |
| Recovery time objective (RTO) | 4 hours |
| Recovery point objective (RPO) | 1 hour |
For questions about our SLA, contact support@trustora.com.